Benjamin Gumbley Reach out

I'm Benjamin Gumbley,
Senior AI Solutions Architect
based in Canada.

I design, build, and ship production-grade Generative AI and Agentic AI systems that solve real-world business problems at enterprise scale — from LLM-powered customer service agents to self-healing network AI.

18+
Years experience
$20M+
Enterprise AI impact
100K+
Monthly interactions
10+
FTE-equivalent uplift
01

About me

I work at the intersection of AI, 5G, and cloud infrastructure — shipping enterprise systems that move teams from reactive to proactive.

Senior AI Solutions Architect and AI Product Engineer with 18+ years of enterprise technology experience, specializing in designing, building, and shipping production-grade Generative AI and Agentic AI systems.

At TELUS Communications, I design and deploy end-to-end AI solutions across the Business Customer Experience segment — LLM-powered agents, multi-agent orchestration, self-healing network AI, and responsible-AI governance — delivering $20M+ in measurable business impact and serving hundreds of thousands of monthly enterprise interactions.

Expertise and Capabilities

AI / ML & GenAI

Generative AI · Agentic AI · Multi-Agent Orchestration · LLMs / SLMs · RAG · Deep Learning · NLP · MCP · LoRA / PEFT fine-tuning · Prompt Engineering

Strategy & Governance

AI Product Management · Enterprise AI Architecture · Responsible AI · Bias Mitigation · Explainability · Canada AI Code of Conduct · EU AI Act

Frameworks & Tooling

PyTorch · TensorFlow · Hugging Face · LangChain · LlamaIndex · CrewAI · Unsloth · TensorRT · NVIDIA Triton · CUDA · RAPIDS · Vector Databases

Foundation Models

GPT · Claude · Llama · Mistral · Nemotron · open-source LLMs / SLMs

Cloud & Infrastructure

AWS SageMaker / Bedrock · Azure ML · GCP Vertex AI · NVIDIA DGX & AI Enterprise · Kubernetes · Docker · Sovereign AI Cloud

5G & Telecom

Private 5G / LTE · 5G Core (EPC / NGC) · RAN · Network Slicing · AIOps · Self-Healing Networks · Nokia · Ericsson · Athonet

02

Work experience

Mar 2025 — Present Toronto, ON · Remote

Senior AI Engineer & AI Product Development

TELUS Communications
  • AI Customer Service Agents. Designed and shipped LLM-powered conversational agents over TELUS's enterprise knowledge base using RAG retrieval and tier-appropriate human handoff. Serve hundreds of thousands of monthly enterprise interactions, lifting NPS by 25 points and measurably reducing average handle time.
  • Self-Healing & Predictive Network AI. Built agentic AI that consumes network telemetry, detects early-warning patterns, and executes policy-authorized remediation autonomously — shifting enterprise operations from reactive to proactive and materially reducing client downtime.
  • Sales Enablement & Productivity Agents. Developed multi-agent systems using CrewAI and Model Context Protocol (MCP) orchestrating across CRM, knowledge base, and document generation. Combined with customer-service automation, drove $20M+ in measurable business impact and expanded team capacity by the equivalent of 10+ FTEs.
  • Enterprise AI Governance Framework. Built and deployed end-to-end AI governance spanning bias mitigation, explainability, data privacy, audit logging, and regulatory compliance (Canada AI Code of Conduct, EU AI Act). Standards adopted across the BCX portfolio.
  • Solutions-First Technical Leadership. Cross-functional technical lead on AI architecture decisions, model selection, and deployment strategy.
May 2020 — May 2025 Toronto, ON · Remote

Senior 5G Technology Consultant

TELUS Communications
  • Enterprise advisory and SME for national clients delivering integrated AI, private wireless (4G/5G), IoT, and SaaS solutions accelerating digital transformation.
  • Private wireless deployments on Nokia, Athonet, and Ericsson — LTE-A, 5G NR, EPC, NGC, NB-IoT, mmWave, RAN, UPF/PGW/SGW, AMF/SMF/MME, HSS/UDM.
  • AI agents and network automation — predictive maintenance, self-healing network, automated troubleshooting; reduced downtime and improved efficiency.
  • Production AI infrastructure — NVIDIA DGX, TOA, Triton, TensorRT, CUDA. Hands-on with RAG, Agentic AI, GenAI, RAPIDS / Spark, PyTorch, TensorFlow 2, MCP.
  • Tier 1–3 support re-architecture using Lean Six Sigma — 25% operational cost reduction.
  • Recognition: TELUS Leadership Value in Practice Award (highest company honor) and multiple Customer First Awards.
Dec 2014 — May 2020 Greater Toronto Area, ON

Senior Network Engineer

TELUS Communications
  • Primary consultant for enterprise TELUS clients and lead for Meraki / Cisco platforms. Managed $50M+ technology portfolio. Tier 4 escalation. Streamlined product launches by 40% via design and deployment standardization.
  • Formulated enterprise network strategies (Cisco routing, switching, wireless). Managed client infrastructure per ITIL lifecycle. Facilitated internal training programs.
  • Led proposal development, RFP / RFQ responses, and C-level technical presentations.
Jun 2013 — Nov 2014 Brampton, ON

Network Consultant

IT Weapons
  • End-to-end project management for enterprise Cisco-based network deployments (OSPF, EIGRP, BGP, VoIP) across multi-data-center environments. Led WAN optimization and virtualization initiatives (VMware, Hyper-V, Citrix).
2007 — 2013 Fort McMurray, AB · GTA

Earlier Experience

TELUS Communications · Rogers / FCI
  • Senior Technology Specialist, TELUS Communications, Fort McMurray, AB (2011–2013) — embedded with the Alberta oil sands and broader oil & gas industry, delivering enterprise networking, telecom, and connectivity solutions to operators across mine sites, remote work camps, and 24/7 production facilities. Designed resilient connectivity for harsh-environment sites where downtime carries direct production cost, and supported mission-critical operations for some of Canada's largest energy companies.
  • Network Operations Specialist, Rogers Communications / FCI, Greater Toronto Area (2007–2011) — enterprise network solutions (MPLS / VLAN / QoS / LAN / WAN), Cisco / Juniper / VoIP, 24/7 NOC operations, and Tier 4 escalation support.
03

Education

Expected 2028 · In Progress

Bachelor of Technology Management

British Columbia Institute of Technology (BCIT)

Information Technology

2007

Network and Internet Security Specialist

CDI College

Computer Systems Networking and Telecommunications

04

Achievements & recognition

"Tomorrow Makers" SVP Recognition

Publicly recognized by TELUS Senior Vice President, Business Customer Experience (2025) as one of three cross-company "tomorrow makers" for AI-powered solutions setting new standards for efficiency across the enterprise.

Leadership Value in Practice (LVIP)

Recipient of TELUS's highest internal honor — the Leadership Value in Practice Award — recognizing leaders who consistently turn company values into measurable outcomes for customers, teammates, and the business.

Customer First Champion

One of the first team members awarded the Customer First Champion designation when the program launched at TELUS — recognized for setting the standard on putting customer outcomes at the centre of every decision and engagement.

8+ Years of Exceptional Performance

Rated at the highest performance review level possible — "Exceptional" — for eight consecutive years at TELUS Communications. Every single review cycle. A sustained track record of delivery, leadership, and measurable impact across every role.

$20M+

Business Impact Through Enterprise AI

Architected and deployed multi-agent AI systems across customer service, technical support, sales enablement, and operational intelligence for TELUS's Business Customer Experience segment — generating over $20 million in measurable impact and expanding team capacity by the equivalent of 10+ FTEs.

100K+

Monthly Enterprise Interactions

Designed and shipped AI agents and RAG-powered assistants serving hundreds of thousands of enterprise customer touchpoints per month, lifting Net Promoter Score (NPS) by 25 points.

Certifications

AI & Governance · 2025

IBM AI Engineering Professional · IBM AI Developer Professional · IBM AI Product Manager · NVIDIA AI Operations & Infrastructure Professional · IAPP Artificial Intelligence Governance Professional (AIGP)

5G & Telecom

Nokia Bell Labs 5G Professional · Nokia Bell Labs 5G Associate

Networking & Process

CCNP · CCDA · CCNA (Service Provider, Wireless, Voice) · Microsoft MCSE · CompTIA A+ / Network+ / Security+ · Lean Six Sigma Green Belt

Professional Memberships

International Association of Privacy Professionals (IAPP) — AIGP-certified member · Responsible AI Institute (RAII) · United States Artificial Intelligence Institute (USAII) · Canadian AI Association (CAIA)

IAPP AI Governance Professional IAPP Member Responsible AI Institute Member USAII Member IBM AI Engineering Professional IBM AI Developer Professional IBM AI Product Manager NVIDIA AI Operations & Infrastructure Professional Google AI Professional Nokia Bell Labs 5G Professional Nokia Bell Labs 5G Associate Cisco CCNP Cisco CCDA Cisco CCNA Cisco CCNA Wireless CompTIA Security+ Lean Six Sigma Green Belt
05

Publications & events

Writing on Generative AI, Agentic AI, Self-Healing Networks, and AI Governance.

AI Governance On Medium

Governing Agentic AI in Production

A practical framework for building governance into autonomous AI systems before they ship — bias mitigation, explainability, audit logging, and regulatory alignment.

Read on Medium →
5G & Networks On LinkedIn

Self-Healing Networks

How agentic AI consumes network telemetry, detects early-warning patterns, and executes policy-authorized remediation — moving operations from reactive to proactive.

Read on LinkedIn →
RAG & LLMs Coming soon

RAG vs. Fine-Tuning vs. Agents

When to retrieve, when to fine-tune, and when to give the model tools — a decision guide grounded in real enterprise deployments.

Publishing soon
Agentic AI Coming soon

Anatomy of a Production AI Agent

What it actually takes to ship an AI agent into production — orchestration, tools, memory, evaluation, and the unsexy plumbing that makes it reliable.

Publishing soon

Looking for a senior AI leader to architect?

I help cut through AI and network complexity — getting new projects off the ground, evaluating and adjusting AI solutions that aren't quite landing, or managing production systems end-to-end. The goal is always the same: simpler architecture, measurable outcomes, and AI that earns its keep. If that sounds like the help you need, let's chat.

Reach out on LinkedIn
Benjamin Gumbley